One-person operation

Operation of a train, bus, or tram by one person

A freight train driver on a one-person operated DB Schenker Rail train in Denmark
A platform mirror for driver-only operation at Vykhino station, Moscow Metro in Russia

One-person operation (OPO), also known as driver-only operation (DOO), one-man operation (OMO), single person train operation (SPTO),[1] or one-person train operation (OPTO),[2] similarly to Driver Controlled Operation, is operation of a train, bus, or tram by the driver alone, without a conductor.[3]

On one-person operated passenger trains, the engineer must be able to see the whole train to make sure that all the doors are safe for departure. On curved platforms a CCTV system, mirror or station dispatch staff are required.[4][5][6][7][8]

Although extra infrastructure such as cameras and mirrors might require additional investment, one-person operation is usually faster and cheaper to implement than automatic train operation, requiring a smaller investment in, for example, platform intruder detection systems and track protection (fencing, bridge-caging, CCTV etc.).[9] In some cases, one-person operation can be seen as an intermediate step towards automatic train operation.[9]

While European freight trains are normally one-person operated, the larger North American freight trains are almost exclusively crewed by a conductor as well as the engineer.[10]

While one-person operation is popular and on the rise among the train operating companies as it reduces the number of crew required and correspondingly reduces costs, it is for that reason controversial and is often strongly opposed by trade unions, often claiming that it is an unsafe practice.[11][12]

Passenger trains

History

A Birney streetcar, one of the first public transport vehicles designed specifically for one-person operation

One of the first examples of a public transport vehicle that was developed specifically for one-person operation is the Birney streetcar introduced in the United States in 1916.[13] The Birney was pre-equipped with one of the most important safety devices for enabling one-person operation – the dead man's switch.[13] At the time (and to a certain extent also today) one of the most cited arguments against one-person operation was the safety risks to passengers and bystanders if the operator fell ill.[13][14] The dead man switch ensured that the tram would stop in the event of an incapacitated driver.[13] For this reason, the Birneys were also called "safety cars".[13] Another critical feature of the Birney in dealing with safety issues from the critics of one-person operation was its compact size which eased the driver's view of the road and reducing the number of doors to a single one.[13]

In the US, regardless of various technological solutions to resolve the safety issues of one-person operation, there was consistent resistance towards one-person operation among the drivers and conductors of the streetcars.[13] Whenever the workforce was well-organized in unions – which was the case in around half of all cities with streetcar companies – any proposal of one-person operation would generally be challenged, regardless of whether the streetcar company was in serious financial difficulties.[13] In many cities, it took a municipal ordinance to authorize one-person operation, thus also politicizing the subject.[13] The result of all this was typically strikes and other industrial action whenever one-person operation was implemented.[13]

While the Birney was one of the first public transport vehicles designed for one-person operation, it was not the first public transport vehicle to be equipped with a dead man's switch. In 1903, the Metropolitan District Railway equipped two of its A Stock trains with a dead man's switch.[15] The switch was introduced so that one person could operate in the driving cab on their own, which became standard for all train companies operating the London Underground in 1908.[15] Even though this did not make the trains one-person operated – seeing as the trains were still operated with a guard – it was one of the first steps towards it.

Besides the dead man's switch, the electrification and dieselisation of railways also helped reduce the required staff in the locomotive to a sole operator – as diesel and electric traction does not require a fireman to shovel coal into a boiler.[15]

On the London Underground, the use of multiple units ended the need for a second crew member in the driving cab to assist with coupling at the terminal train station.[15]

Australia

Adelaide

Adelaide Metro's metropolitan rail network is configured for driver-only operation, but also operate with Passenger Service Assistants (PSA). This is safety role, but with a focus on customer service and revenue protection. Normally, the train driver operates the doors, but PSA's are also able to. The Ghan, the Indian Pacific and The Overland all feature Train Managers who perform a similar role, as did the Great Southern.

Pacific National trains between Adelaide and Port Augusta are occasionally driver-only operated.

Melbourne

The Melbourne suburban railway network (currently operated by train operating company Metro Trains Melbourne) began one-person operation in 1993, as part of a wider reform of public transport by the newly elected Kennett government. By 22 November 1995, all suburban trains were one-person operated.[16]

Perth

The entire Transperth network is driver-only operated. Conversion to DOO initiated in the early 1990s when then new A-series trains were introduced.

Pacific National trains between Kewdale and West Merriden are occasionally driver-only operated.

Canada

Toronto subway

The Toronto subway system, operated by the Toronto Transit Commission (TTC), uses a mix of one-person and two-person train operation.

Since its opening in 1985, the light-metro Line 3 Scarborough has operated with a single operator, while the heavy-rail Line 1 Yonge-University, Line 2 Bloor-Danforth and Line 4 Sheppard all originally operated with two-person crews of a train operator and guard (conductor).[21] The guard is responsible for operating the doors, as well as observing the platform.

On 9 October 2016, OPTO was implemented on the heavy-rail Line 4, which uses four-car sets of Bombardier Toronto Rockets. According to a 2016 presentation, OPTO is "one of the TTC's key modernization efforts"[21] as a cost-saving measure. The Toronto Rocket trains were altered to include a train door monitor system uses cameras to display a clear view of train doors while maintaining unobstructed views of the track and signals. The cameras replace the role of the train guard who used to observe the platform for safety.[21] However, this system was not adequate to keep passengers safe, as there has been a 50% increase of dangerous "red light violations", or train operators not stopping for stop signals, after OPTO implementation on the Sheppard subway, due in part to the sole train operator having to both monitor the cameras and simultaneously operate the vehicle.[22]

It was expected that Line 1 would have had OPTO implemented in 2019, and Line 2 would follow with OPTO in 2021.[21] However, due to delays in implementing automatic train control (ATC), which allows trains to be run entirely by computers to remove the need for the guard, these dates were pushed back. Line 1 was fully converted to OPTO in November 2022; however, a conversion of Line 2 to ATC and OPTO has been pushed out indefinitely.

In 2020, a Mainstreet Research survey of Torontonians revealed that the public strongly opposed OPTO on Line 1 Yonge-University. More than 6-in-10 respondents disapproved of OPTO, and three-quarters disapproved of the TTC's decision not to inform the public of the plan to implement OPTO.[23] In 2021, a Corbett Communications survey of Torontonians produced similar results: 7-in-10 respondents disapproved of OPTO, and 7-in-10 disapproved of the fact that the TTC decided to not offer public consultation on the issue. This survey also revealed that 6-in-10 Torontonians would feel unsafe riding in a train operated by just one staff member.[24]

Line 5 Eglinton and Line 6 Finch West, the TTC's future light rail lines under construction as of 2022[update], will use one-person operation. Line 5 will also use ATC in its tunneled section.

Greater Toronto Area

GO Transit in Ontario operates with a conductor and engineer in the cab, as well as a conductor called a "Customer Service Ambassador" located within the train who is responsible for controlling the doors and making announcements.

Via Rail

Via Rail operates with two Locomotive Engineers and several on board staff.

Montreal Metro

The Montreal Metro operates with one-person crews.[25]

Light Rail

All Canadian Light Rail Systems are either DOO or Driver Controlled Operation.

Denmark

A Danish train driver on a S-train looking out of the side window to make sure all the doors are safely closed for departure

In Denmark, the state owned railway company DSB started implementing one-person operation on the commuter rail S-train system in 1975. The S-train system has been completely one-person operated since 1978.[26]

At the start of 2013 DSB also used one-person operated trains on the two small regional rail lines Svendborgbanen and Aarhus nærbane.[27]

As a result of several years of major annual deficits, DSB started implementing one-person operation on several rail lines on 29 June 2013.[28][29] This led to reductions in staff, followed by widespread protest and some small illegal strikes by train drivers, who accused DSB of using rolling stock which was unsafe for one-person operation.[30] The Danish Railway Union stated in 2011 "that one-person operation wasn't their cup of tea".[31]

The lines that were planned to become one-person operated were: Copenhagen-Ringsted, Copenhagen-Kalundborg, Copenhagen-Nykøbing F., Aarhus-Aalborg, Fredericia-Esbjerg and Roskild-Køge-Ringsted[32] The one-person operation of the railway line Aarhus-Aalborg was implemented using temporary and very manual safety procedures – much to the dissatisfaction of the train drivers.[33] On 17 July 2013 DSB abandoned these temporary manual safety procedures and resumed to operate the Jutlandic regional trains with guards, on the grounds that the safety of their trains was not to be cast in doubt and that this was more important than "whether or not one-man operation was implemented a month or two latter than planned".[33] DSBs preparations of the lines permanent standard procedures for one-person operation did however prove to be more difficult than first anticipated. As of September 2015[update] DSB was only planning to use one-person operation at the local lines north and south of Aalborg – and far from all the way to Aarhus. DSB has also stated that the rest of the remaining timeline for implementing one-person operations will be re-evaluated[32][34][35] DSB has pointed to a bureaucratic safety approval system with an independent safety assessor as the main reason for the lack of progress.[32]

On 7 June 2013, the Danish Ministry of Transport decided to implement one-person operation on the tendered Coastal Line, which led to the sacking of 50 guards.[36] The one-person operation was set to start from 15 December 2013.[37] Meanwhile, sickness absence among the sacked guards rose to six times the normal levels, resembling "sick-out" strike action. This compelled the train operating company DSB Øresund to offer the sacked guards a "stay healthy bonus" of up to 5000 Danish kroner per month (about US$900 or GB£600).[38] The safety approval of one-person operation on the Coastal Line is part of a joint DSB one-person operation project, which entails that the Coastal Line will not be one-person operated before DSB has managed to obtain safety approval for other lines first.[32] In August 2015 DSB stated that they would reevaluate whether or not they would implement one person operation on the Coastal Line. DSB stated at the same time, that they did not expect one man operation to be implemented on the Coastal Line in 2015.[34]

The trains operated by Arriva on the rural single-track railways of Jutland have been one-person operated since Arriva won a tender to operate the lines in 2003.[39] The small train company Nordjyske Jernbaner which operates in the sparsely populated most northern parts of Denmark also uses exclusively one-person operated trains.[40] The railway companies Regionstog and Lokalbanen, operating the single-track railways of Zealand, use solely one-person operated trains as well.[41][42]

On all Danish one-person operated passenger trains, ticket inspectors still board the train now and then to perform spot checks.[43]

France

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Several systems within France are DOO.

Marseille

The Marseille Metro is entirely operated using Driver Only Operation.

Paris

Various Paris Métro lines and all of the Tramways in Île-de-France routes and lines are driver only operated, with 2 metro lines currently operating completely unattended.

Germany

Classic platform dispatcher with central control – the operated electric switch is connected to the signal at the start of the platform that the train driver can see.

The S-Bahn rapid transit system in Berlin and Hamburg were using platform train dispatchers to ensure all doors are closed and a train can safely start for the next section. Although there were a couple of test runs since the 1970s these mass rapid transit systems were the last train systems in Germany to be converted to a one-person operation as rapid transit requires to ensure a minimum time to call at a station especially in rush hours. In Hamburg the "Selbstabfertigung durch den Triebfahrzeugführer" SAT (self-dispatching by the train driver) was first introduced in 2000 and the last station was becoming unstaffed in 2006. On the bigger Berlin S-Bahn network the "Zugabfertigung durch den Triebfahrzeugführer" ZAT (train dispatching by the train driver) was introduced in 2006. However it was only used on straight platforms so far.

Since 2014 the Berlin S-Bahn introduces a system where an electronic monitor is in the driver cab. There is a camera on the platform that transmits the images via Wireless LAN to the train and the train has a connection back to the (existing) loudspeakers on the platform. The system was tested since 2007 but due to safety concerns its introduction was held off for several years. With its introduction a platform may be served in one-person operation either by ZAT-oU or the ZAT-FM, being the old "Zugabfertigung durch den Triebfahrzeugführer ohne technische Unterstützung" ZAT-oU (train dispatching by train driver without technical support) or the new "Zugabfertigung durch den Triebfahrzeugführer mittels Führerraum-Monitor" ZAT-FM (train dispatching by train driver with driver cab monitor).[44] Officials pointed out that the one-person operation does even lower the time a train halts on a station – on the busy central lines the train on one side of the platform did often have to wait for the train in the opposite direction on the other side of the platform to be dispatched. Although most of the central lines will be converted to ZAT-FM there will be about 20 stations left in the network that will continue to have platform dispatchers.[45]

Ireland

Most trains operating in Ireland are driver only operated

Japan

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